Seialz is a CRM and Sales Ops platform operated by Kairos Labs LLC. This page lists the official support channels for customers, users, and partners.
Official channel
All support is handled by email:
We reply within 24 hours on business days. Requests received on weekends and holidays are answered on the next business day.
What to include in your email
To speed things up, include in your first message:
- Name and company associated with your Seialz account.
- Login email used to access the platform.
- Description of the issue or question, with as much detail as possible.
- Where it happened — module or screen (for example: Opportunities, Messages, Inbox, Settings).
- When it happened — approximate date and time.
- Screenshots or a short video, if the issue is visual or intermittent.
Never send passwords, API tokens, or integration keys by email. If we need any credential, we will guide you through a secure way to share it.
Topics we cover
- Questions about using the platform and its features.
- Technical failures, screen errors, and unexpected behavior.
- Integrations (WhatsApp, telephony, payments, and other connectors).
- Access, users, permissions, and organizations.
- Billing, plans, and invoices.
- Sales and partnership requests.
Privacy and personal data
Requests related to personal data — access, correction, or deletion — should be sent to privacidade@seialz.com. See also our Privacy Policy and Data Deletion Instructions.
Urgent incidents
For full platform outages or interruptions in sending and receiving messages, email suporte@seialz.com with a subject line starting with "URGENT". These cases are prioritized in the support queue.