These Terms of Service ("Terms") govern access to and use of the Seialz platform, a customer relationship management (CRM) software offered as a Software-as-a-Service (SaaS) solution, available at https://seialz.com and related domains (the "Platform"). The Platform is owned and operated by Kairos Labs LLC, a limited liability company organized under the laws of the State of Florida, United States ("Kairos Labs," "we," "us," or "our"). Seialz is a brand of Kairos Labs LLC.
By creating an account, accessing, or using the Platform, you ("Client," "you") agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.
The Platform is intended exclusively for business (B2B) use. It is not offered to consumers or to individuals under 18 years of age.
1. THE SERVICE
1.1. Seialz provides a multi-tenant CRM platform that enables businesses to manage contacts, sales pipelines, tasks, team communication, and customer conversations, including integrations with third-party services such as the WhatsApp Business Platform, Facebook, and Instagram (Meta products), email, and telephony providers.
1.2. We may add, modify, or discontinue features of the Platform at any time. We will provide reasonable notice of material changes that adversely affect core functionality.
1.3. Certain features depend on third-party services (including Meta). We do not control those services and are not responsible for their availability, changes to their APIs, policies, or pricing.
2. ACCOUNTS AND ACCESS
2.1. You must provide accurate, complete, and current registration information and keep it updated.
2.2. You are responsible for all activity under your account and for maintaining the confidentiality of credentials. You must notify us immediately of any unauthorized use.
2.3. You may authorize users within your organization ("Authorized Users"). You are responsible for their compliance with these Terms.
3. SUBSCRIPTIONS, FEES, AND TAXES
3.1. Access to the Platform is provided under the subscription plan contracted by the Client, as described at the time of purchase or in an applicable order form.
3.2. Fees are billed in advance on a recurring basis and are non-refundable, except as required by applicable law or expressly stated otherwise.
3.3. We may adjust fees upon prior notice; adjustments apply to the next billing cycle.
3.4. Third-party charges are not included. Usage-based charges from third parties — including charges billed by Meta for WhatsApp Business Platform API usage — are charged by those third parties directly to the Client and are the Client's sole responsibility.
3.5. Failure to pay may result in suspension of access after notice, and termination if the default persists.
4. CLIENT DATA
4.1. Ownership. As between the parties, the Client owns all data it or its End Users submit to the Platform, including contacts, conversations, files, and records ("Client Data").
4.2. License to us. The Client grants Kairos Labs a limited, non-exclusive license to host, process, transmit, and display Client Data solely to provide, secure, and improve the Platform, in accordance with these Terms and our Privacy Policy.
4.3. Roles. With respect to personal data contained in Client Data, the Client is the controller and Kairos Labs acts as a service provider/processor, processing such data only under the Client's instructions and applicable law. Our processing practices are described in the Privacy Policy, available at https://seialz.com/en/privacy-policy.
4.4. Client responsibilities. The Client represents and warrants that it has all rights, lawful bases, and consents necessary to collect and process Client Data through the Platform, including consent or another valid legal basis to contact End Users via WhatsApp and other channels.
4.5. Export and deletion. The Client may export Client Data during the term and for up to 90 days after termination, after which we may delete it, subject to legal retention obligations and our Privacy Policy.
5. META AND WHATSAPP INTEGRATIONS
5.1. The Client connects its own WhatsApp Business Account (WABA), phone numbers, pages, and ad accounts through Meta's official flows (such as Embedded Signup). The Client owns those assets and may revoke the Platform's access at any time in Meta Business Manager.
5.2. The Client agrees to comply with all applicable Meta terms and policies, including the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy, the Meta Platform Terms, and Meta's Commerce and Advertising Policies, each as updated by Meta.
5.3. Messaging rules. The Client is solely responsible for the content of its messages and campaigns, for obtaining valid opt-in before initiating conversations, for honoring opt-out requests, and for the quality ratings and messaging limits of its numbers. We may suspend or restrict features if the Client's use threatens the integrity of the Platform or violates Meta policies.
5.4. No affiliation. Seialz and Kairos Labs LLC are independent of Meta Platforms, Inc. The Platform is not endorsed, certified, or sponsored by Meta except as expressly reflected in Meta's own partner or provider designations.
6. ACCEPTABLE USE
The Client shall not, and shall not permit anyone to: (a) use the Platform for unlawful, fraudulent, or abusive purposes, including spam, harassment, deception, or violation of privacy or data protection laws; (b) send messages without required consent or in violation of anti-spam rules; (c) upload malicious code or attempt to breach, probe, or circumvent security or access controls; (d) access the Platform to build a competing product, or scrape, copy, or resell the service except as expressly permitted; (e) reverse engineer, decompile, or attempt to extract source code, except to the extent such restriction is prohibited by law; (f) exceed usage limits or interfere with the Platform's operation or other tenants; or (g) use the Platform to process data of children in violation of applicable law.
7. INTELLECTUAL PROPERTY
7.1. The Platform, including software, design, trademarks (including "Seialz"), and documentation, is and remains the exclusive property of Kairos Labs and its licensors. No rights are granted except as expressly set out in these Terms.
7.2. The Client may provide feedback and suggestions, which we may use without restriction or obligation.
8. CONFIDENTIALITY
Each party agrees to protect the other party's confidential information with at least the same degree of care it uses for its own, and not to use or disclose it except to perform under these Terms or as required by law.
9. AVAILABILITY, SUPPORT, AND SECURITY
9.1. We use commercially reasonable efforts to keep the Platform available, subject to scheduled maintenance and events beyond our control.
9.2. We implement technical and organizational security measures as described in our Privacy Policy. No system is completely secure, and the Client is responsible for securing its own devices, networks, and credentials.
10. DISCLAIMER OF WARRANTIES
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, KAIROS LABS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT THIRD-PARTY SERVICES (INCLUDING META) WILL REMAIN AVAILABLE OR UNCHANGED.
11. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL; AND (B) KAIROS LABS' TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY THE CLIENT TO KAIROS LABS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS DO NOT APPLY TO A PARTY'S FRAUD, WILLFUL MISCONDUCT, OR OBLIGATIONS THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
12. INDEMNIFICATION
The Client will defend and indemnify Kairos Labs against third-party claims arising from: (a) Client Data; (b) the Client's messages, campaigns, and communications with End Users; (c) the Client's violation of these Terms, Meta policies, or applicable law; or (d) the Client's failure to obtain required consents from End Users.
13. TERM, SUSPENSION, AND TERMINATION
13.1. These Terms apply for as long as the Client maintains an account or uses the Platform.
13.2. Either party may terminate for material breach not cured within 15 days of written notice. The Client may cancel its subscription at any time, effective at the end of the current billing cycle.
13.3. We may suspend access immediately in case of: security risk, suspected fraud or unlawful use, violation of Meta policies that jeopardizes our integrations, or non-payment, with notice where practicable.
13.4. Upon termination, the Client's access ceases; Sections 4.5, 7, 8, 10, 11, 12, 14, and 15 survive.
14. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Orange County, Florida, for any dispute arising out of these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction.
15. GENERAL
15.1. Changes. We may update these Terms; material changes will be notified through the Platform or by email, and continued use after the effective date constitutes acceptance.
15.2. Assignment. The Client may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
15.3. Entire agreement; severability; waiver. These Terms, together with the Privacy Policy and any order form, are the entire agreement between the parties. If any provision is held unenforceable, the remainder remains in effect. Failure to enforce a provision is not a waiver.
15.4. Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
16. CONTACT
Seialz is a brand of Kairos Labs LLC, a Florida limited liability company.
Email: privacy@seialz.com